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Vendor Management

 

COURSE OVERVIEW

Intense competition coupled with flattened hierarchies, multi-dimensional teams and a diverse working environment characterize today’s business climate. This reality requires an equally diverse set of leadership practices and skills for anyone responsible for getting results with and through others. Recent studies confirm the leader is the prime factor for creating a productive work environment and contributing to higher employee retention.

 

The Active Leadership for IT Professionals program provides the concepts and the practices of Leadership in a high impact learning-environment to help leaders effectively coach, empower and lead individuals and teams to higher levels of performance.

Active Leadership for IT Professionals is available in three different formats.  They are:

Face-to-Face Classroom:  Join a professional facilitator and your peers in a 3-day in-class experience. 

Virtual Classroom: Join a professional virtual facilitator and your peers in a 3-day virtual classroom.  Participate from a distance through the Adobe Connect platform and engage with others in this dynamic session to build your leadership skills and abilities.

Self-Paced Digital: Complete the Active Leadership program on your own terms, working through self-paced digital modules in increments that fit your busy schedule.


WHAT YOU’LL LEARN

  • Assess personal leadership behaviors and attitudes that impact the performance of others
  • Plan and deliver clear, concise communication to direct, guide and engage employees
  • Understand what people need in order to change a behaviour or practice
  • Recognize ability and motivation in others and their impact on performance and outcomes, regardless of the task
  • Explore three different leadership styles and when they should be used to maximize the performance of others
  • Match the appropriate leadership style to individuals and specific tasks
  • Assign tasks to team members and assess their progress, considering their ability and motivation
  • Understand how the foundational principles of coaching impact coaching results

 

OUTLINE

Whether participants choose to participate in the face-to-face classroom, virtual classroom or the self-paced digital version of the course, the topics are the same. The approaches will vary to suit the learning modality.

 

1. The Context for Leadership

  • Consider the balanced approach to leadership – Strategy, Systems, Social and Self

  • Understand the business context for stronger leadership

  • Reflect on the results of your leadership assessment (The Active Leadership Profile)

  • Learn about KUBA – Know, Understand, Believe and Act

     

2. Introduction to the Active Leadership Model

  •  Learn and Ability and Motivation and the three Leadership Styles

  • Apply the Active Leadership Model to two case studies

  • Begin to consider your own team members and complete an assessment of their Ability and Motivation

     

3. The Power of Communication

  • Essential communication factors for all people leaders

  • Assess your own Personal Needs and the impact on others

  • Assess others’ Personal Needs and identify implications to your leadership style

  • Ask really good questions and listen actively

  • Use facts, episodes, and feelings to appeal to others’ long-term memory

  • Assign tasks considering others’ Ability and Motivation and Personal Needs

     

4. Coaching

  • Provide the time and attention required for team members to develop their skills in the jobs they do now

  • Complete a coaching survey by rating the quality and quantity of the coaching you and your team members receive today

  • Apply the Foundational Principles of Coaching

  • Assess progress using the same combination of leadership styles as when the work was assigned

 

5. Provide Feedback

  • Understand how/why both positive and constructive feedback are important motivators that enhance performance

  • Use the four-step Feedback Loop to deliver positive or constructive feedback

  • Apply the Principles of Recognition and Reward

  • Clearly identify performance gaps and understand how to conduct difficult conversations

 

6. Making Choices

  • Make commitments to what you will do next as a leader

 

7. The Coach’s Toolkit

  • The Active Leadership tools in review

 

PREREQUISITES

Pre-work is required for this class, including two assessments:

  • Active Leadership Profile (self and others assessment)
  • Personal Needs Assessment (self-assessment)

A three week timeline is necessary to complete the pre-work and assessments prior to attending class.

 

WHO SHOULD ATTEND

IT Managers, IT Professionals and Business Managers with team members or charged with leading teams.

 

 

PDUs

This course qualifies you for the following PMI® Professional Development Units (PDUs):

Classroom Live and Virtual Classroom Live

  • Leadership = 11

  • Strategic and Business Management = 10#

Total = 21

 

Follow-On Courses
Coach.Coach.Coach. – Leading with Impact
Align for Results – Leading with Impact
The Power of Influence in the Workplace
Leading High Performing Teams