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Project Troubleshooting and Recovery



In this course, you will learn the concepts, tools, and techniques to be able to:

  • Perform basic trouble prevention activities early in a project
  • Identify areas to focus on to reduce project failures
  • Assess project health and identify when a project is in trouble
  • Determine the need for project recovery based on a situation’s severity
  • Present recovery options for a project
  • Formulate a recovery plan
  • Lead project recovery actions and monitor recovery success
  • Stabilize and restore project performance based on redefined objectives
  • Conduct a meaningful lessons learned process that can help reduce future project troubles

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.


  • Concepts and activities that help prevent troubled events from occurring and contribute to project success
  • How to check project performance beyond the traditional scope, schedule, and budget measures
  • What is considered to be a troubled project
  • Signs of project trouble and causes of project failure
  • Create a project recovery plan to bring the project back to acceptable performance levels
  • Define the recovery targets and goals to ensure stakeholders’ alignment and expectations management
  • Execute and monitor a project recovery plan to assess its effectiveness
  • Conduct a lessons-learned process to close the cycle and reduce the chance for future recoveries 


  1. Project Trouble Prevention
    • Managing What Matters
    • Project Readiness Assessment
    • Project Kickoff Meetings
    • Additional Prevention Measures
  2. Project Health Measurement
    • Project Health Assessment
    • Project Health Measurement Tools
    • Forecasting Based on Project Health
  3. Project Failure Identification
    • Causes of Project Failure
    • Recognizing Failure
  4. Recovery Initiation
    • The Recovery Manager
    • The Recovery Charter
  5. Recovery Assessment
    • Assessing the Failing Project
    • Deciding to Terminate
    • The Recovery Assessment Report
  6. Recovery Planning
    • Realistic Recovery
    • The Recovery Plan
    • The Recovery Team
    • The Recovery Kickoff
    • Recovery Success Criteria
  7. Recovery Execution
    • The Recovery Project
    • Recovery Risk Management
    • Tips and Guidelines for Recovery Execution
    • Sources of Project Trouble
    • Decision Making
    • Dealing with Change
  8. Recovery Closure
    • Stabilization and Restoration
    • Knowledge Transfer and Lessons Learned


  • Project Management Fundamentals 
  • IT Project Management
  • Applied Project Management


Associate project managers, project managers, IT project managers, project coordinators, project analysts, project leaders, product managers, and program managers


Follow-On Courses

  • Leading Complex Projects 
  • Project Portfolio Management

Hands-On Exercises

  • Perform a Complexity Assessment
  • Develop a Readiness Assessment
  • Design a Project Health Measurement Tool
  • Make Recommendations Based on EVM
  • Identify Signs of Project Trouble
  • Rank the Degree of Project Failure
  • Plan a Recovery Assessment Interview
  • Perform a Root Cause Analysis
  • Develop a Recovery Plan Overview
  • Assess Recovery Status
  • Develop Project Trouble Prevention Measures

Certification Programs and Certification Track

This course is part of the following programs or tracks:

  • Associate’s Certificate in Project Management
  • Associate’s Certificate in IT Project Management
  • Advanced Certificate of Completion in Project Management
  • Advanced Certificate of Completion in IT Project Management


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