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40409: Deploying Voice Workloads for Skype for Business Online and Server 2015

 

About this course

This five-day instructor-led course teaches how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015. This course will provide you with the knowledge and skills to configure and manage Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice. This course will also provide procedures, guidelines, best practices, and other important considerations that will help you implement, optimize, and troubleshoot Skype for Business Online and Skype for Business Server 2015 voice solutions. This course helps students prepare for Microsoft Exam 70-333 “Deploying Enterprise Voice with Skype for Business 2015.”

 

Prerequisites

  • Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios.

  • Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery.

  • Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)).

  • Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.

  • Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.

  • Knowledge of the following technologies: Windows, Windows Server and Hyper-V, QoS, TCP/IP, network load balancing, PowerShell, understanding of Session Initiation Protocol (SIP) (basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects, and common private branch exchange (PBX) deployment architectures.

 

Audience profile

This course is intended for IT consultants and telecommunications professionals who design, plan, deploy, and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions. It is also intended for support staff in charge of maintaining UC solutions. The student should be familiar with Skype for Business Server 2015 or Lync Server 2013 technologies and the telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.

 

At course completion

  • Describe the various voice workloads available with Skype for Business Online and Skype for Business Server 2015.

  • Assess a network in preparation for a Skype for Business Server 2015 or Skype for Business Online voice solution.

  • Deploy and configure a Skype for Business voice solution that combines Skype for Business Online and Skype for Business Enterprise Voice.

  • Deploy and configure Cloud PBX with PSTN Calling.

  • Configure on-premises Enterprise Voice functionality.

  • Deploy and configure Cloud PBX with On-Premises PSTN Connectivity.

  • Integrate Skype for Business Server 2015 with non-Microsoft voice infrastructures.

  • Plan for and deploy Cloud Connector Edition.

  • Configure features that extend Skype for Business Enterprise Voice (on-premises) functionality, such as Location Information Servers and Response Groups.

  • Optimize voice communications on a TCP/IP network.

  • Use Call Quality Methodology and Skype for Business Server 2015 monitoring tools and reports.

  • Troubleshoot Skype for Business Online and Skype for Business Server 2015 Enterprise Voice (on-premises) voice communications.

 

Course Outline

 

Module 1: Introduction to Voice Workloads

Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft’s latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft’s entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.

 

Lessons

Voice Overview

Designing Voice Workloads

Skype for Business Ecosystem

SIP Basics and Routing

 

Lab: Customizing Your Lab Environment

Configuring the On-Premises Organization

 

Module 2: Assess Network and Voice Deployment Options

In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.

 

Lessons

Network Planning and Assessment

Skype for Business Features and Functionality

Plan your Cloud PBX Solution

 

Lab: Configuring Identity Federation with Office 365

Adding a Custom Domain and Enabling Directory Synchronization in Office 365

Performing Directory Synchronization

Installing and Configuring Active Directory Federation Services

Enabling Single Sign-On with Office 365

 

Module 3: Split Domain Configuration

In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it’s been configured. Finally, you will learn to troubleshoot common issues.

 

Lessons

Split Domain Overview

Split Domain Requirements

Split Domain Deployments

User Provisions and Migration

Troubleshooting Split Domain Related Issues

 

Lab: Setting up Split Domain with Skype for Business Online

Setting up Split Domain with Skype for Business Online

Moving Users to Skype for Business Online

Verifying the Split Domain Skype for Business User Experience

Managing Users in Skype for Business Online

 

Module 4: Cloud PBX with PSTN Calling and Conferencing

Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organizations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.

 

Lessons

Cloud PBX with PSTN Calling Features

PSTN Conferencing and Meeting Features

Skype for Business Server 2015 Dial-in Conferencing

 

Lab: Configuring Cloud PBX with PSTN Calling

Enabling Users for PSTN Calling in Skype for Business Online

Using Online PSTN Calling Features

Enabling Users for Cloud PSTN Conferencing

Using PSTN Conferencing in Skype for Business Online

 

Module 5: Enterprise Voice (On-Premises)

In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organizations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.

 

Lessons

Designing Enterprise Voice

Configuring Enterprise Voice

Voice Routing

Assigning Phone Numbers

Client Configuration

Unified Messaging

 

Lab: Configuring Enterprise Voice

Build a Regular Expression

Configuring Dial Plans

Configuring a Voice Policy, PSTN Usage, and Route

Assigning User Dial Plans and Policies

Test Voice Routing

Configure the London Dial Plan

 

Module 6: PSTN Connectivity

A key component to a successful organization is the ability to communicate between internal employees and customers and partners. In order for this to happen organizations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.

 

Lessons

Connecting to the PSTN

Connecting to the Existing PBX

M:N Interworking Routing

Call Routing Reliability

Call via Work

Shared Line Appearance

IP Phones

Room Systems

Mobile

 

Lab: Configuring Integration with an IP-PBX

Configuring Enterprise Voice Settings for London

Configuring Inter-Trunk Routing

Research Skype for Business Server 2015 Integration Settings

Configuring IP-PBX Integration Settings

 

Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment

This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilized for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.

 

Lessons

Call Flows and Manageability

 

Lab: Call Flows and Manageability

Exercise 1: Testing the Current PBX Calling Solution

Exercise 2: Enabling Cloud PBX with On-Premises PSTN Connectivity

Exercise 3: Testing Cloud PBX with On-Premises PSTN Connectivity

 

Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition

Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organization’s voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.

 

Lessons

Introduction to Cloud Connector Edition

Planning PSTN Connectivity via Cloud Connector Edition

Deploying Cloud Connector Edition

 

Lab: Deploying Cloud Connector Edition

Configuring the Lab Organization

Prepare First Cloud Connector Edition High Availability Appliance

Prepare Second Cloud Connector Edition High Availability Appliance

Create Base VHDX for Cloud Connector Edition Virtual Machines

Deploy First Cloud Connector Edition High Availability Appliance

Configure Office 365 Tenant

Test Cloud PBX with On-Premises PSTN Connectivity

Deploy Second Cloud Connector Edition High Availability Appliance

Complete and Testing Cloud Connector Edition High Availability

Test Cloud Connector Edition Management Service Auto Recovery

 

Module 9: Enhanced Calling Features and Device Requirements

Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.

 

Lessons

Call Park Service

Managing Calls to Unassigned Numbers

Delegation and Private Lines

Response Group Services

Location Information Services and E9-1-1

 

Lab: Configuring Response Groups

Configuring Agent Groups and Queues

Configuring Workflows

Verifying the Response Group Service Behavior

Lab: Configuring Location Information Services and Managing Devices

Creating Emergency Routes and PSTN Usages

Configuring Number Manipulation on Trunks for Emergency Numbers

Defining LIS Locations

Experiencing LIS Features

 

Module 10: Network Requirements

In this module, you will learn how to optimize voice communications on a network by planning for network consumption and implementing bandwidth optimizing technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

 

Lessons

Media Stacks

Traffic Modeling

Quality of Service

Software-Defined Networking

Overview of Call Admission Control

Implementing Call Admission Control

Software-Defined Networking

 

Lab: Managing Voice Quality

Entering information into the Skype for Business Bandwidth Calculator

Reviewing Calculated Results

Configuring Quality of Service

Verifying the Quality of Service Application

Configuring Call Admission Control to Manage Bandwidth

Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic (Bonus Exercise

 

Module 11: Monitoring and Maintaining Voice Quality

Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft’s Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organization. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.

 

Lessons

Call Quality Methodology

Call Quality Dashboard

Monitoring Tools

Usage Reports and Monitoring

 

Lab: Deploying Call Quality Dashboard, Analyzing Reports, and Capturing KHI

Installing the Skype Call Quality Dashboard

Using the Skype Call Quality Dashboard

Analyze Peer-to-Peer Session Detail Reports

Troubleshoot Media Quality Reports

Monitoring Synthetic Transactions

Monitoring Server Health

 

Module 12: Voice Troubleshooting

Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.

 

Lessons

Troubleshooting Call Quality

Troubleshooting Scenarios

Troubleshooting Skype for Business Online Voice

Troubleshooting IP Phones

 

Lab: Troubleshoot Dial Plans, Routing, and Trunks

Reviewing the Centralized Logging Service Components

Using the CLS Logger Tool

Tracing Fundamentals

Identifying Dial Plan Misconfiguration

Troubleshooting Voice Routing Issues

 

 

Additional Reading

None