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Power of Influence in the Workplace



Complexity, globalization, matrix organizations, cross-functional projects, partnerships, and virtual teams all mean getting things done with more people both inside and outside the organization. The challenge is achieving your goals when they require the support, buy-in, and agreement of others you likely have no authority over.

The solution is the power of influence. Influence is the ability to have a positive impact on the decisions, actions, and opinions of others. It means persuading and motivating people to willingly take action. Even if you have authority or positional power, you will be more successful if you learn how to use the power of influence to interact with others in the workplace.

Explore the four essential competencies of successful influencers in this course. Get tips and learn techniques to master competencies while using opportunities to practice and apply them to case studies and your own situations.


  • Develop the four essential competencies of successful influencers

  • Increase your awareness of the impact you have on others

  • Increase your skills in understanding others

  • Build better relationships with others

  • Create networks inside and outside your organization

  • Know the elements of credibility, how to gain it, and how to lose it

  • Plan and hold an influential conversation using a motivating sequence

  • Create a personal influence action plan





What Makes People Influential

Four Essential Competencies for Influencing



Be Conscious of Yourself

See Yourself as Others See You

The Communication Factors and You

Be Conscious of Others

Your Influence Situation

Listening, Questioning, and Observing

Open and Closed Questions

Practice Listening, Questioning, and Observing

More or Less: Consciousness



Your Networking Picture

Reciprocity Builds Relationships

Relationships Thrive on Trust

Building and Maintaining Your Relationships

Your Influence Situation

More or Less: Connection



Gaining and Losing Credibility

The Credibility Equation

Your Influence Situation

More or Less: Credibility



Activate Your Influence Strategy

Aim: Set an Influence Goal

Assess: Analyze Your Audience

Act: Plan and Hold the Conversation

10 Tips for a Successful Influence Conversation

Power of Influence Communication Worksheet: Example

Influence Checklist

Power of Influence Communication Worksheet

More or Less: Communication


Perform Phase

Using the Power of Influence

Personal Influence Action Plan

Credibility Checklist

Power of Influence Communication Worksheet

More or Less Answer Key




Assigned pre-work for this course should be completed one week in advance and brought to class.



  • Anyone who needs to collaborate with others to get things done or participates in cross-functional teams
  • Team leads and project managers

  • Business leaders and managers who want to learn ways to influence without using positional power

  • Anyone who wants to take more ownership of personal career development



This course qualifies you for the following PMI® Professional Development Units (PDUs): 7

Classroom Live and Virtual Classroom Live

  • Leadership = 7

Total = 7


Follow-On Courses






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