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ACUCW1 – Administering Cisco Unified Communications Workspace Part 1: Basic v10.5

 

This exclusive course focuses on adding phones and users in an environment that is similar to what you will see in your own system, including:

  • Cisco Unified Communications Manager (CUCM) v8, and v9 and v10.5
  • Unity Connectionv8, and v9 and v10.5
  • Client devices

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You”ll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v10.5

You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.

  • Basic CUCM architecture and terminology
  • How the CUCM administrative and user GUIs work
  • Device pools and other common elements of phone configuration
  • Add and delete phones manually and using auto registration
  • Use the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
  • Configure phones for Class of Service using the line/device approach
  • The NANP
  • Configure phones for voice mail
  • Investigate CDR and billing using third-party systems
  • Components of the Unity Connection systems and how they integrate into a unified messaging system
  • Configure Cisco Unity Connection users
  • Deploy and use the Cisco Jabber Client
  • Administrators
  • Engineers
  • Network architects
  • Integrators with overall responsibility for Cisco Collaboration

1. Introduction to Cisco Unified Communications

  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

2. Understanding User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

3. End User Configuration and Deployment

  • Deploying Endpoints and End Users
  • Understanding End-User Characteristics
  • Understanding End-User Implementation

4. Endpoint Configuration and Deployment

  • Describing Dial Plan Components
  • Implementing Endpoint Addressing
  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation

5. Call Flow Configuration and Deployment

  • Understanding Call Flows and Call Legs
  • Understanding Impact on Call Legs
  • Implementing Calling Privileges
  • Implementing Call Coverage

6. Media Resource Configuration and Deployment

  • Describing Media Resources
  • Annunciators and MOH
  • Describing Conference Devices
  • Implementing Conference Bridges

7. Cisco Unity Connection Mailboxes

  • Understanding Cisco Unity Connection
  • Integrating CUC with CUCM
  • Configuring CUC Users, Templates and CoS
  • Configuring the CUC System
  • Implementing CUC Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting CUC

Lab 1: Remote Lab Access
Lab 2: Prime License Manager Exploration
Lab 3: Services Activation
Lab 4: Exploring Collaboration Administration Interfaces
Lab 5: Disaster Recovery
Lab 6: OS Administration
Lab 7: Exploring End User Interfaces
Lab 8: User Management – Application Users
Lab 9: User Management – Bulk Administration Tool
Lab 10: Implementing Endpoints
Lab 11: Implementing Endpoints with BAT
Lab 12: Basic Features
Lab 13: More Telephony Features
Lab 14: Exploring Call Flows in CUCME
Lab 15: Troubleshooting
Lab 16: Software Conference and MOH
Lab 17: Softkeys and Do Not Disturb
Lab 18: IM&P Configuration and Jabber Clients
Lab 19: Users and Mailboxes
Lab 20: Cisco Unity Connection Auto Attendants
Lab 21: Cisco Personal Communications Assistant
Lab 22: Cisco Unified Communications Manager Reports
Lab 23: Real Time Monitoring Tool