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BA02: Eliciting and Documenting Requirements with Use-Cases



Duration: 2 Days
CDUs (Continuing Development Units): 14
BABOK Compliance: BABOK Release 3
IIBA Endorsed Curriculum

Course Description

The course provides hands-on experience with use cases, today’s most widely accepted method of requirements capture.  The clear style and organization of use cases makes them well suited as a source of test cases; for communicating with both business stakeholders and developers; and as a preferred choice for persistent requirements documentation on both Waterfall and agile projects that need to ‘persist’ requirements for communication with non-agile teams and for future product changes.


In this course, you’ll walk through the requirements elicitation and documentation process over the course of a project, implementing the ‘use-case’ approach used widely in the industry, methodologies and standards (e.g., the UML, RUP, MSF, Use-Case 2.0). You’ll learn that ‘use cases’ are about much more than the documentation – that they are also an effective tool for structuring and facilitating elicitation events over the course of an IT Project.  You’ll learn how to phase in the analysis the ‘use-case’ way – starting from business use-case interviews that focus on business processes and services through to system use-case interviews that focus on user-IT interactions. The course also provides practical guidance on handling common analysis situations – such as how to model user authentication requirements, business rules and functional requirements when using the use-case approach.

What’s changed?

  • Use-Case 2.0’s updates to the use-case approach
  • BABOK 3 alignment
  • Application of use cases to agile projects


  • Inexperienced BAs are often unclear about what level of requirements to capture at each phase of a project.
  • This course provides clear guidance by pacing the trainee through the requirement-gathering process from high-level business use cases down to low-level requirements.
  • BAs are often confused about how best to divide up the requirements documentation for a large project.
  • Trainees learn how to divide the project into end-to-end business process requirements as business use-cases and how best to decompose these into smaller units assystem use cases.
  • BAs need help in documenting the text of user requirements.
  • This course provides explicit, detailed instruction in the writing, numbering and organization of the textual requirements.
  • Small changes to the business environment unfortunately often lead to big changes in the documentation.
  • This course provides detailed instruction in the use of advanced documentation features (extensions, inclusions and generalizations) that reduce redundancies in the documentation, making it easier to revise.
  • BAs need experience to be effective facilitators of requirements-gathering sessions.
  • Trainees gain practice acting as facilitators for their group as they advance the case-study project.

What makes this course standout from the competition?

  • The best course for learning what questions to ask when.
  • Learn what you need to find out from stakeholders at each stage of the project.
  • Trainees learn by doing – by developing a case study in ‘real time.’
  • Group facilitation sessions provide in-depth experience in using a team-based approach to development.

2 courses in one:

  • Many of our competitors offer one course in requirements elicitation and another in use-cases.  Rather than teach you hard-to-apply general rules for requirements analysis that require a follow-up course, we teach the topic once – the right way. In one course you learn how to capture requirements with detailed guidance for doing it using today’s most popular approach – use cases.
  • Includes valuable take-home materials: Comprehensive printed material including valuable job aids, examples, glossaries, tips, the Noble Path, as well as agendas and lists of questions for each type of interview session.
  • In keeping with the practical nature of the course, the course content draws from direct experience working in a variety of sectors, including banking, accounting, call centers, education and NGOs.
  • Focused content: includes the practical tools and techniques most commonly used to get the job done.


  • IT Business Analysts
  • Project Leaders
  • Facilitators who will be leading requirements gathering sessions
  • Business Users who will be explaining business requirements to software developers
  • Systems Analysts expanding their role into the business realm.


There are no prerequisites for this course.

Class Format

  • Working in small interview teams, trainees facilitate requirements-elicitation sessions and document requirements for an end-to-end case study, learning what types of interviews, questions and techniques are appropriate for each phase of the IT project.
  • The approach is presented in an easy-to-follow step-by-step plan.
  • Each step is introduced and demonstrated by the instructor.  Trainees follow by actively facilitating and participating in requirements-gathering sessions.


  • Identify the types of requirements that are included in the requirements documentation.
  • Understand how use cases fit into the requirements package.
  • Understand the relationship between the UML, Use Cases, Use Case 2.0 and agile.
  • Plan and execute interview sessions to elicit requirements over the course of a project using the use-case approach.
  • Document and model user requirements using the use-case approach.
  • Create the following sections of use-case documentation:
  • Basic Flow
  • Alternate Flows
  • Preconditions
  • Postconditions
  • Gain the confidence and skills to employ business and system use cases for requirements capture.
  • Be able to create documentation that conforms to the UML 2 standard.
  • Know when and how to use these advanced use-case features: Extends, Includes
  • Handle commonly-occurring business-requirements such as Log-In, IVR, and geography-dependant Web-sites.
  • Map use cases to other requirements documentation, such as the Data Model, Business Rules and Functional and Non-Functional Requirements.
  • (Supplementary) Understand how BPMN is used within the context of the use-case approach

Course Outline

Day 1:

  • Introduction to Requirements Capture with Use Cases 
  • The Kick-off Meeting      


  • Analyze Business Use Cases      
  • Structure System Use Cases    

Day 2:

  • Describe System Use Cases/ Context and Basic Flow  
  • Describe System Use Cases/ Alternate and Exception Flows  


  • Describe Special Use Cases       
  • Map Use Cases to Other Project Models and Deliverables      

BABOK 3 Alignment:
This course addresses the following BABOK 3 knowledge areas and tasks:

Knowledge Area

  • Introduction to Requirements Capture with Use Cases

Business Analysis Planning and Monitoring

  • The Kick-off Meeting

Business Analysis Planning and Monitoring

  • Analyze Business Use Cases

Strategy Analysis

  • Structure System Use Cases

Requirements Analysis and Design Definition

  • Describe System Use Cases/ Context and Basic Flow

Requirements Analysis and Design Definition

  • Describe System Use Cases/ Alternate and Exception Flows

Requirements Analysis and Design Definition

  • Describe Special Use Cases

Requirements Lifecycle Management (maintain for reuse)
Requirements Analysis and Design Definition

  • Map Use Case to Other Project Models and Deliverables

Requirements Lifecycle Management (Trace Requirements)

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