White Paper – The Future IT Service Management Professional

By Carl Sawatzky
Friday, August 18th, 2017

IT service management (ITSM) has successfully supported organizations to align their IT services to their business needs.

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As organizations rely more and more on technological innovations to remain competitive in the future, expectations about the services that customers receive, both internally and externally increase. In this environment, how can ITSM professionals increase the value they deliver to the business?

Based on contributions from experts and the ITSM community, this Axelos report identifies and assesses future trends in ITSM and what they will mean for professionals. In it you will explore the following areas:

  • The service organization
  • Strategic collaborators
  • Enhancing the value of ITSM with artificial intelligence (AI)
  • An increased focus on risk management
  • Business leaders of tomorrow

Download your copy of this Axelos white paper today to learn how you can support continual improvement of services, especially in an environment of constant change.

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