Introduction.ctc TrainCanada respects user privacy and this Policy is designed to provide information about the privacy and data collection practices. If you have questions or concerns regarding this Privacy statement, you may contact us at pooranlaw@bellnet.ca or by mail to ctc TrainCanada, 220-350 Sparks Street, Ottawa, ON K1R 7S8.
Identifying Information.In general, you can visit our website at www.traincanada.com without telling us who you are or providing any information about yourself. Sometimes, we ask you to provide information that will enable us to support our relationship with you, such as to process an order, to obtain payment using your credit card and offer services, or follow up with you. You will find that we ask for identifying information when you:
In these instances, we will ask for your name, address, postal code, e-mail address, phone number or other appropriate information needed to provide you with these services. In all instances, it will be clear to you that you are submitting this type of information. In addition, if you choose to receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings. What ctc TrainCanada Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by ctc TrainCanada and is used by ctc TrainCanada only to support your customer relationship with us. For example, we may send you a mailed announcement of product upgrades, special offers, and other new products and services. ctc TrainCanada will not disclose your personal information to third parties without your consent unless we believe we are obligated or authorized to provide it under law such as in response to a request from law enforcement officials.
What Others May Do With Your Information. ctc TrainCanada does not share, rent, or sell any personally identifying information provided to us (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time ctc TrainCanada may use third party agents or contractors who will have access to your personal information to perform services for ctc TrainCanada but only in accordance with this stated privacy policy.
Opting Out. ctc TrainCanada provides several easy means for you to tell us you do not wish to continue to receive e-mails. If you do not want to receive any information about products or services, you can simply tell us at the time you give us your personal information by checking the appropriate box. You will also be able to respond to any e-mail you receive by replying to the "unsubscribe" information included with each mailing. You can also advise us by letter to the address below at any time.
Collecting Aggregate Data and Cookies. Like many web sites, ctc TrainCanada collects non-personal data about how our site is being viewed. Most non-personal data is collected via cookies or other analysis technologies. The Site includes analysis features which enable ctc TrainCanada to capture aggregate data about how the site is used, such as amount of total traffic, number of page views or number of unique visitors. This feature does not capture personal identifying information about any visitors to the Site. ctc TrainCanada reviews this data and uses it only for internal purposes of assessing and for managing the Site.
Credit Card Information. You also can decide whether to have credit card information retained by us or not. We use industry standard security measures, and retain card information for payment processing purposes only. Credit card information remains encrypted. Because we know customers are concerned about credit card security, ctc TrainCanada users have two payment choices when purchasing from ctc TrainCanada. You may either:
If at any time you would like to make a purchase but do not want to provide your credit card information online, you may also contact your sales representative or at 1-800-699-4007.
Third Party Links. The Site does provide links to other sites. Other Internet sites and services have their own privacy and data collection practices and we are not responsible for the privacy practices employed by any site other than ours.
Changes to this Policy. ctc TrainCanada may from time to time revise its privacy policy. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information. The Privacy Policy posted at any time via this Site is the Privacy Policy then in effect.
Contacting Us. If you have any questions about our privacy policy or your dealings with our Site, or you wish to request access to or correction or update of your personal information, or you have reason to believe ctc TrainCanada may have failed to adhere to this Privacy Policy, you can write to:
ctc TrainCanada 220-350 Sparks Street Ottawa, Ontario K1R 7S8